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FAQ

Subscriptions

Which issue will my subscription start with and how many will I receive?

Print subscriptions are determined by our publishing schedule and start with the next issue to be released after the date of subscription. You’ll receive a total of four print magazines over the course of your subscription, receiving a new one each quarter. Online, you’ll also receive unlimited access to Kinfolk’s archives including the issue your subscription starts with, and all previous issues.

What are the benefits of subscribing?

Premium subscriptions give readers more than ever, including the newest issues of Kinfolk arriving to your doorstep four times per year at a reduced shipping price, plus full access to all issue content on Kinfolk.com, and a complimentary set of Kinfolk Notecards. Premium subscribers are also entitled to a 10% discount on all purchases through the online shop. Subscribers must be signed in to their account to benefit from the discount. The discount is applied at checkout, and does not include shipping costs, sale items or products purchased using a promotional code. We reserve the right to revise the subscriber discount without notice, and to exclude certain products from the offer.

Digital subscribers will gain unlimited access to Kinfolk.com for the duration of the twelve-month subscription.

Do subscriptions auto-renew?

All subscriptions will auto-renew on the day that they are due to expire: one year after purchase for print and digital subscriptions. We will inform you by email when your subscription is due to auto-renew. Please note that gift subscriptions purchased for someone other than yourself will not auto-renew.

Should you prefer your subscription not to auto-renew, you can disable this function in your account settings. Simply log in and access the user menu from the toolbar on the top right of the home page. Select “View Order” and click “Turn Off Auto-Renew.” This will end the recurring payment but continue the subscription for the remaining issues for which payment has already been processed.

My subscription has ended. How do I renew?

Your subscription will automatically renew, so you don’t need to take any further action to keep receiving issues of Kinfolk and accessing all content on Kinfolk.com.

 

Can I purchase a subscription to Kinfolk.com?

Yes, we offer annual digital subscriptions for Kinfolk.com, which can be purchased here.

Can I cancel my subscription?

Our customer service team would be happy to assist with cancellations; please email us at info@kinfolk.com.

I’ve relocated since subscribing. How do I change my address?

Please write to our customer service team at info@kinfolk.com with the order information (your name, the incorrect address and the correct address for shipping your orders). If the order has not yet been shipped, we can make the change. If the order has already shipped, we’ll let you know what to do.

To ensure that your copy of Kinfolk arrives as soon as possible, we ask that you notify us of any impending address changes no later than 7 weeks after you received your last issue of Kinfolk.

Please note that we are unable to accept responsibility for replacement issues if the correct information is not supplied.

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How soon can I expect my order?

Delivery can take 1–2 weeks for orders within the US, or 4–8 weeks for international shipments depending on your location and local customs*. If you have any questions about your order, feel free to write to us at: info@kinfolk.com.

*International orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer: Kinfolk has no control over these. Any questions or queries for customs policies must be made to your local customs office.

What should I do if I don’t receive an issue?

Please write to our customer service team at: info@kinfolk.com.

Where does Kinfolk deliver?

Kinfolk ships worldwide. If you would like confirmation that we can ship to your address, please contact our customer service department at: info@kinfolk.com.

Can I order any back issues in print?

Yes, however we have limited inventory for our back issues. The earliest available is Issue 14.

What are the different shipping costs?

For a single issue purchase the shipping costs vary from $3USD to $12USD. Shipping costs are calculated at the checkout once the country to which the shipment is being sent has been specified. You will be aware of the shipping cost before submitting your order. Please note that the shipping costs are included in the price for subscriptions ($75USD for orders shipping to the US and $90 for orders shipping outside of the US).

Why are international shipping and handling costs so high?

We print and ship from Canada, hence the high shipping costs to international destinations. We are always looking for ways to save readers expensive shipping and handling costs, so if you would like to know where to find a copy of Kinfolk in your city, we have a growing list of stockists available on our website and are always happy to receive more suggestions.

What forms of payment are accepted?

Kinfolk accepts PayPal, Visa, MasterCard and American Express.

General

Who do I contact with press inquiries?

For press inquiries, product mentions or spotlights, please write to: press@kinfolk.com.

Who do I contact with advertising inquiries?

For advertising inquiries for print or digital, please write to: advertising@kinfolk.com.

Who do I contact with submissions?

To submit pitches for Kinfolk.com:

Writers

Photographers

City Guides

Who do I contact with general inquiries?

For inquiries about sales, distribution or customer service please write to: info@kinfolk.com.

Do you offer internships?

Kinfolk offers three-month training and work experience programs in Copenhagen that offer exposure to all aspects of the publishing industry (administrative, production, editorial, print, etc.), and encompass activities designed to enrich interns with valuable skills that are transferable to a future career. Applications are accepted on an ongoing basis, but decisions will be made roughly 6–8 weeks prior to start date.

Apply here

Is the media on your site copyrighted?

All content that appears on this site is the exclusive property of Ouur, LLC. and/or contributors operating under licensing agreements with Kinfolk, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of Kinfolk. The use of any material as the basis for another creative concept is a violation of copyright.

Do I need to create an account to use Kinfolk.com?

Registration is only required to receive online newsletters and to purchase products. When you register, you agree that personal information such as your name and email address will be used to deliver the newsletter services requested. We collect the information we need to identify who you are, to provide you with the service or information that you requested, and/or to facilitate your participation in an online forum or community (where applicable). Newsletters may include advertising or marketing messages from carefully selected partners.

Please remember that any information you disclose in a public forum or community area becomes public information and is immediately accessible to other users. It is important that you consider what, if any, personal information you reveal in those areas. We may decide to use online forum and community content to enhance our editorial, advertising, promotional and similar activities.