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FAQ

Subscriptions

Which issue will my subscription start with and how many will I receive?
Premium Subscriptions are determined by our publishing schedule and start with the next issue to be released after the date of subscription. You’ll receive a total of four print magazines over the course of your subscription, receiving a new one each quarter. Online, you’ll also receive unlimited access to all Kinfolk.com content beginning with Issue 14.

What are the benefits of subscribing?
Premium Subscriptions give readers more access than ever, including the newest issues of Kinfolk arriving to your doorstep four times per year at a reduced shipping price, full access to all issue content on Kinfolk.com and a complimentary set of Kinfolk Notecards.

Digital Subscriptions offer unlimited access to Kinfolk.com.

Do subscriptions auto-renew?
All subscriptions will auto-renew on the day that they are due to expire: one year after the date they are purchased. Please note that gift subscriptions purchased for someone other than yourself will not auto-renew.

Should you prefer your subscription not to auto-renew, please e-mail info@kinfolk.com with the name and e-mail linked to your subscription. This will prevent the recurring payment but allow your subscription to continue until the end of its duration. In this case, you may continue to receive issues of the magazine unless requested otherwise.

My subscription has ended. How do I renew?
If your subscription has ended due to cancellation or payment failure, you can purchase a new Premium Subscription here or Digital Subscription here. Please note it is not possible to extend or renew existing subscriptions manually.

Can I purchase a subscription to Kinfolk.com?
Yes, we offer Digital Subscriptions for Kinfolk.com, which can be purchased here.

Can I cancel my subscription?
To cancel your subscription, please e-mail info@kinfolk.com with the name and e-mail linked to your subscription. This will prevent recurring payment but allow your subscription to continue until the end of its duration. In this case, you may continue to receive issues of the magazine unless requested otherwise.

I’ve relocated since subscribing. How do I change my address?
Please e-mail info@kinfolk.com with the name and e-mail address linked to the subscription, in addition to your new shipping address. Unfortunately, we are unable to reroute any issues that have already been shipped. If this occurs, we are happy to provide you with a replacement for an additional fee.

To ensure that your copy of Kinfolk arrives smoothly, we ask that you notify us of any address changes as soon as possible.

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How soon can I expect my order?
Delivery can take 1–2 weeks for orders within the US, Canada and the European Union, or 4–8 weeks for international shipments depending on your location and local customs.

Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as Kinfolk has no control over these. Any questions on customs policies must be made to your local customs office.

What should I do if I don’t receive an issue?
Please write to our customer service team at info@kinfolk.com.

Where does Kinfolk deliver?
Kinfolk ships worldwide. Unfortunately, if you’re unable to locate your country in the list of shipping destinations, we are unable to fulfill your order at this time.

Can I order any back issues in print?
Yes, however we have limited inventory for our back issues; the earliest available is Issue 14.

What are the different shipping costs?
Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order. Please note that shipping is free for Premium Subscriptions within the US.

Why are international shipping and handling costs higher?
We print and ship from the US and UK, hence the higher shipping costs to international destinations. We are always looking for ways to save readers expensive shipping and handling costs, so if you would like to know where to find a copy of Kinfolk in your city, we have a growing list of stockists available on our website and are always happy to receive more suggestions.

What forms of payment are accepted?
Kinfolk accepts PayPal and most major credit cards.

General

Do I need to create an account to use Kinfolk.com?
An account is not required to browse Kinfolk.com or to read free-to-view content. To gain full access to all Kinfolk.com content, users must purchase a subscription and login to their account.

When an account is created, users agree that personal information such as their name and e-mail address will be used to deliver the services requested. More information about how Kinfolk collects and processes personal data can be found in the Terms & Conditions.

Do you accept submissions for writing, photography, or styling?
Most of our published content is commissioned by our in-house editorial and creative teams and produced by our existing network of international contributors. We are unlikely to accept unsolicited submissions.

Are there any job opportunities available at Kinfolk?
You can find a list of current vacancies here.

Do you offer internships?
Kinfolk offers three-month training and work experience programs in Copenhagen that offer exposure to all aspects of the publishing industry (administrative, production, editorial, print, etc.), and encompass activities designed to enrich interns with valuable skills that are transferable to a future career. Applications are accepted on an ongoing basis, but decisions will be made roughly 6–8 weeks prior to start date.

Apply here.

Newsletter Subscriptions:
To stay in touch with Kinfolk, please sign up for our newsletter here. If at any time you would like to unsubscribe, you can do so here.

Is the media on your site copyrighted?
All content that appears on this site is the exclusive property of Ouur, ApS. and/or contributors operating under licensing agreements with Kinfolk, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of Kinfolk. The use of any material as the basis for another creative concept is a violation of copyright.

Who do I contact with press inquiries?
For press inquiries, product mentions or spotlights, please write to press@kinfolk.com.

Who do I contact with advertising inquiries?
For print or digital advertising inquiries, please write to advertising@kinfolk.com.

Who do I contact with wholesale inquiries?
For wholesale related inquiries, please write to wholesale@kinfolk.com.

Who do I contact with general inquiries?
For all other inquiries, please write to info@kinfolk.com.